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Knowledgebase: Elite - v3
Hospital Hub Resource Page
Posted by Jason Cantera, Last modified by Jason Cantera on 23 March 2017 09:23 AM

The Maryland Institute for Emergency Medical Services Systems (MIEMSS) requires an agreement with hospitals that have access to the eMEDS® Hospital Hub.  A copy blank of the updated agreement is located below.

The Hub provides hospitals with access to electronic pre-hospital patient care reports. Hospitals are able to log in to the Hub, view pre-hospital reports for patients transported by ambulance to their facility, and print those reports to be compiled into the patient’s medical record.

The agreement should be executed by the appropriate hospital official with authority to sign agreements on behalf of the hospital.  In the space provided on the MOU, please also indicate a Primary and Secondary Contact who will serve as the hospital’s point of contact for the Hub, approve hospital personnel who are to have access to the Hub, and request MIEMSS to issue Hub passwords for approved personnel.

Below is also a form entitled, “Hospital Access to eMEDS® Reports – Request for Password.” This form must be completed for each individual at your hospital for whom access to the Hub is needed. This form must be signed and approved by the Hospital’s Primary or Secondary Contact identified in the executed agreement. Any request for passwords that is received without proper approval of the Primary or Secondary Contact will be returned to the hospital.

Once MIEMSS receives an approved request for a password from the Primary / Secondary Contact, the approved user will be added into the eMEDS® system, and the approved user and the Primary / Secondary contact will be notified of the user’s login information. When the user first logs into the system, he/she will be required to change their password and will then have access to pre-hospital electronic patient care reports for patients transported to your hospital.

Hospital Hub Web Address

Training Video - Users

To assist users with navigating through the Hospital Hub, MIEMSS has created a training video. This video is approximately 20mins in length.

Click Here for Training Video

Assistance Logging in for First Time

To assist users with logging into the Hospital Hub for the first time, below is a short PDF that will assist you. (JC 10/25/2016)

Click Here for guidance on how to login for the first time

How to Update E-Mail Address - Users

The following instructions will guide you through the process to update your profile’s e-mail address in the Hospital Hub. This is an important feature that is used when using the system’s “Forgot Password” option. The e-mail address needs to be your hospital assigned e-mail address for security reasons.

Click Here for Instructions on how to Change/Update User's E-Mail Address

"My password is not working!!"

One request that is received many times is to reset a user's password. If a user is having problems with their password, please use the "Forgot Your Password" option available on the login screen. An e-mail will be sent to the address in your profile which will walk you through the process on how to reset your password. If the forgot your password does not work, please send an e-mail from the user having difficult to and we will be able to update your e-mail address and reset your password.

If you have any further questions, please e-mail the eMEDS Support Desk ( and we will get back to you. (JC 10/12/2016)

MOUs Currently On File

Attached below is a link to view the current MOUs we have on file. With this link, you can click the paperclip icon and also receive a PDF copy of the MOU. If anything on this MOU is incorrect, or missing please contact If a new MOU needs to be submitted, please find the blank MOU at the bottom of this article.

Added "Flag" column to state that an MOU is currently being updated, and is at MIEMSS by signed by appropriate personnel. (JC 06/16/2016)

Click Here to View Current MOUs on File

Verify Employee Access to Hospital Hub - Primary/Secondary Contact

The following instructions will guide you through the process to verify personnel that have access to your Hospital Hub in order to view prehospital patient care reports received at your facility. This is limited to those that are listed on the current MOU which is on file at MIEMSS.

Click Here to View Instructions

 Hospital Access to eMEDS Reports - Request for Password - 2016.05.27.pdf (449.91 KB)
 Hospital Hub MOU Agreement - 2017.03.23.pdf (486.39 KB)
 Hospital Hub MOU Agreement - NON-DESIGNATED FACILITIES - 2017.03.23.pdf (474.48 KB)